At First Mfg Clothing Shop, we stand behind our products with the same rugged dependability we build into every piece of riding gear. Just as our leather jackets and armor inserts are crafted for durability and precision, our returns process is designed for simplicity and reliability.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in original condition: unworn, unwashed, with original tags attached and in original packaging.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Face Masks (hygiene considerations)
  • Gloves (personal protective equipment)
  • Armor Inserts (safety equipment)

All other products including Apparel, Vests, Jackets, Pants, and Accessories are eligible for return or exchange.

Return Process

Follow these steps to initiate your return or exchange:

  1. Contact Us – Email [email protected] with your order number and reason for return
  2. Receive Authorization – We’ll provide a Return Authorization Number and shipping instructions
  3. Package Items – Include all original items, tags, and packaging
  4. Ship to Address – Send to: 406 Hawks Nest Lane, Maryland Heights, US 63141
  5. Processing – Allow 3-5 business days for processing once we receive your return

Refund Information

Once your return is processed:

  • Refund Time: 5-7 business days to process after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Process

For exchanges to a different size or color:

  1. Follow the same return process outlined above
  2. Clearly state the desired size/color in your return request
  3. We’ll ship your exchange item once we receive the original product
  4. Exchanges are subject to product availability

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear First Mfg Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return: [List items with sizes/colors] Reason for Return: [Size issue, color preference, etc.] For exchanges, I would like to receive: [Item name, size, color – if applicable] I confirm that the items are in original condition with tags attached and packaging intact. Please provide return instructions and authorization number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

As we serve riders worldwide (excluding some Asian nations and remote regions), international customers are responsible for:

  • All return shipping costs and customs fees
  • Ensuring proper documentation for international shipping
  • Any import/export restrictions in your country

Need Assistance?

Our customer service team is committed to resolving your concerns within 24 hours, just as we’re committed to quality craftsmanship in every product we create.

Email: [email protected]

Address: 406 Hawks Nest Lane, Maryland Heights, US 63141

From our workshop to your wardrobe—ride on with confidence knowing we stand behind our products with the same durability we build into our leather jackets and riding gear.