FAQ

Welcome to the First Mfg Clothing Shop FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As a brand dedicated to riders and adventurers, we aim to provide premium apparel and accessories that stand up to your lifestyle. Below, you’ll find answers to common queries. If you don’t see what you’re looking for, feel free to reach out to our customer service team.

Product Questions

What types of products do you offer?

We specialize in high-quality apparel and gear for riders and outdoor enthusiasts. Our menu includes:

• Accessories, Apparel, Armor Inserts, Canvas vests, Chaps & Pants, Denim/Twill vests, Face Masks, Finish Line Collection, First Signature Collection, Gloves, Hunt Club Collection, Jackets, Jeans, Leather Belts, and Leather Vests.
• Our products are designed for durability and style, perfect for hitting the open road or everyday wear.

Are your products durable and suitable for riding?

Absolutely! At First Mfg, we pride ourselves on crafting premium gear that combines rugged durability with classic style. Our jackets, vests, and other items are made from high-quality materials like leather and denim, ensuring they can handle the elements and provide long-lasting performance.

Do you have size guides for your apparel?

Yes, we provide detailed size guides for all our products on their respective product pages. We recommend checking these guides before ordering to ensure the best fit. If you need assistance, contact us at [email protected].

Shipping and Delivery

Where do you ship?

We ship globally to most countries, connecting with our community from our base in Maryland Heights, US. However, we currently cannot ship to some Asian countries and select remote regions. If you’re unsure about your location, feel free to ask us.

What are your shipping options and costs?

We offer two main shipping methods to get your gear to you efficiently:

• Standard Shipping – $12.95: This option uses premium carriers like DHL or FedEx and delivers within 10-15 business days after processing (which takes 1-2 business days). Ideal for when you need your items quickly for a ride or event.
• Free Shipping: For orders over $50, we provide complimentary shipping via EMS, which delivers in 15-25 business days after processing. This is a great economical choice for planning ahead.

How long does order processing take?

All orders require 1-2 business days for processing. During this time, our team carefully inspects and packages your items to ensure they arrive in perfect condition.

Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey from our facility in Maryland Heights directly to your doorstep.

Are there any additional fees for international orders?

International customers may be responsible for customs duties, taxes, or import fees in their country. These charges are not included in our shipping costs and vary by location. Please check with your local authorities for details.

Returns and Exchanges

What is your return policy?

We stand behind the quality of our products. If you need to return an item, you have 15 days from the delivery date to initiate a return. Items must be in original condition with tags attached. For complete details, visit our Returns Policy page or contact us.

How do I start a return or exchange?

To initiate a return or exchange, please email us at [email protected] with your order details. We’ll guide you through the process and provide a return authorization if applicable.

Are there any items that cannot be returned?

For hygiene reasons, items like face masks may not be eligible for return unless defective. Please refer to our Returns Policy page for specific exclusions.

Payment and Account

What payment methods do you accept?

We accept a variety of payment options to make your shopping experience smooth: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment details. Your privacy and security are our top priorities.

General Inquiries

How can I contact customer service?

If you have any questions not covered here, our customer service team is here to help! Email us at [email protected], and we’ll respond within 24 hours. We’re based at 406 Hawks Nest Lane, Maryland Heights, US 63141.

Do you offer discounts or promotions?

Yes, we occasionally run promotions and offer free shipping on orders over $50. Stay tuned to our website or sign up for our newsletter to catch the latest deals.